Life can get pretty busy, wouldn’t you say? The last thing you want is to be on hold waiting for a Customer Service agent to give you information you can find online yourself! To help you out, we have gathered five of the most common questions asked by Heritage Makers customers and provided the answers.
- How do I delete a photo from my albums?
Your photo manager tools make it easy to browse images, categorize and name photo folders and albums, and even see individual image details such as file sizes and upload dates. Click the “my photos” tab at the top right of your screen and you’ll be directed to a webpage that looks similar to the image below.
When you want to delete a photo, just select the image and click the “delete” button. Before you delete a photo, be sure to check its usage. If you used the photo in a project, you may not want to delete it, and you will be prompted to reconsider.
Remember, you must be in the “my photos”/photo manager area of the website to delete photos. You cannot delete photos from the Studio Editor screen.
To select multiple photos in an album, click the first photo, then hold down the Shift key on your keyboard and then click on the last photo you want chosen. This will highlight all the photos in between. If you want to be selective of which photos to delete, you can hold the Ctrl key on your keyboard down as you chose specific photos to be selected.
- Check out this article for more information about deleting photos and albums.
2. What is the difference between published and unpublished storage?
Unpublished photo storage is for images that have not been used in published and ordered projects. These photos may have been used in projects, but the projects have not been ordered.
Published photos are images that have been used in ordered projects.
3. How do I get that bar to pop up from the bottom of the studio?
- Click here for more information about the “Content Explorer” and its many functions.
- Read this article for more information about the “My Favorites” feature.
- Check out this tutorial on how to use the drop to swap feature (this is for photos, but the same technique is used for artwork).
- Watch our October 2014 Studio U class for more tips and tricks to use when creating calendars.
For many more answers to frequently asked questions, take a look at our Support Center, where you can find information about specific products, design techniques, and much more.